Adamas BETA

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Number Formatter

Uses Clipboard API; falls back to a paste prompt if blocked.

Result will appear here

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Call Flow Builder

Bulk Add Steps

Enter multiple steps, one per line

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Notes

Add a new note

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Hold Timer

STOPWATCH

00:00

Ready

00:00

Total Hold Time

Hold Count

00:00

Average Hold

Hold History

Multiple Timers

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Call Logging

Caller Name

Phone Number

Call Type

00:00

Hold: 00:00

Verification

Caller Data

Account #

SSN

Notes

Recent Calls

No recent calls

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Script Library

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Task Management

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Voice Recording

Status: Not Connected

Recent Recordings

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Team Collaboration

Team Members

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Automated Workflows

Workflow Builder

Create automated processes to streamline your call center operations

Make Call

Initiate outbound calls

Send Email

Send automated emails

Create Task

Assign follow-up tasks

Wait/Delay

Add time delays

Condition

Branch based on conditions

Notification

Send alerts/notifications

No workflow steps added yet.
Select a step type above to get started.

Active Workflows

No workflows created yet.
Build your first workflow above.

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Multi-Channel Support

App Settings

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Account Settings

Profile Information

Username

Change Password

Current Password

New Password

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Appearance

Customize the look and feel (Theme, Dark Mode) of the application:

Enable Popup Windows

Allow any section to open in a dedicated browser window. When disabled, sections rely on in-app floating panels instead.

Prefer Browser Popups

Open sections in separate windows where possible. If blocked, the app falls back to opening a new tab.

Always on Top

Keep popup windows pinned above other desktop windows for quick reference.

Popup Window Width

Default width (in pixels) for standalone windows.

Popup Window Height

Default height (in pixels) for standalone windows.

Theme

Current Theme: Light

Switch between light and dark themes for better visibility in different environments.

Layout Mode

Choose how sections are arranged on the main page. Vertical stacks sections one below the other, while Grid displays them in a 2-column layout.

Quick Actions Bar

Show or hide the sticky toolbar at the top of the screen for fast access to common actions.

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Visible Sections

Choose which sections to display on the main page:

Call Handling Tools

Number Formatter

Call Flow Builder

Notes

Hold Timer

Script Library

Communication & Collaboration

Multi-Channel Support

Team Collaboration

Voice Recording

Customer Feedback

Management & Logging

Call Logging

Task Management

Time Tracking

Knowledge Base

Automation & Intelligence

Automated Workflows

API Integration

Analytics

Advanced Analytics

Performance Monitoring

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Data Management

Manage your application data:

Export Scope

Download file

Merge with current

Save to browser

Overwrite current

Clear All Data

Permanently delete ALL application data.

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Performance Monitoring

Monitor application performance metrics and diagnostics:

Performance Metrics

View real-time performance metrics including load times, memory usage, and Core Web Vitals.

Export Performance Data

Download performance metrics as JSON for analysis.

Reset Metrics

Clear all collected performance metrics and start fresh.

Current Metrics

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CRM Integration

Configure CRM integration for contact lookup and call logging:

CRM Provider

Select your CRM provider for integration

CRM Configuration

Finesse Server URL

Your Cisco Finesse server URL (e.g., https://finesse-server:8445)

Agent Username

Your Cisco Finesse agent username

Agent Password

Your Cisco Finesse agent password

Five9 Domain

Your Five9 domain (e.g., yourcompany.five9.com)

API Username

Your Five9 API username

API Password

Your Five9 API password

Salesforce Instance URL

Your Salesforce instance URL (e.g., https://yourcompany.my.salesforce.com)

Consumer Key

Your Salesforce Connected App Consumer Key

Consumer Secret

Your Salesforce Connected App Consumer Secret

Username

Your Salesforce username

Password + Security Token

Your Salesforce password followed by your security token

Zendesk Subdomain

Your Zendesk subdomain (e.g., yourcompany.zendesk.com)

API Token

Your Zendesk API token (generate from Admin > API)

Email Address

The email address associated with your Zendesk account

HubSpot API Key

Your HubSpot API key (found in Settings > Integrations > API Key)

Dynamics 365 URL

Your Dynamics 365 organization URL (e.g., https://yourorg.crm.dynamics.com)

Client ID

Your Azure AD application client ID

Client Secret

Your Azure AD application client secret

Tenant ID

Your Azure AD tenant ID

CRM Connection

Connect to your CRM system to enable contact lookup and call logging

Status: Disconnected

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Customer Feedback

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Time Tracking & Billing

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API Integration

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Analytics Dashboard

Total Calls

Avg Call Duration

00:00

Resolution Rate

Response Time: 0ms

Satisfaction: 0/5

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QA Tools

Proper Greeting Empathy Shown Issue Resolved Courtesy Maintained

QA Reports

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Performance Metrics

Calls Handled

Average Handle Time

00:00

Customer Satisfaction

First Call Resolution

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Advanced Reporting

Report Generation

Generate detailed reports for calls, performance metrics, and quality assurance

Report Type

Start Date

End Date

Report Results

No Reports Generated

Select your report parameters above and click "Generate Report" to view results.

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AI Insights

AI-Powered Analytics

Real-time insights powered by machine learning

Sentiment Analysis

Analyzing call sentiment...

Trend Predictions

Predicting trends...

Performance Metrics

Calculating metrics...

Optimization Suggestions

Generating suggestions...

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Knowledge Base

Select Data to Export

Number Patterns

Call Flow Steps

Notes

Application Settings

Adamas

Set up your agent workspace in a few short steps.

✓

Agent

Focused on call handling and efficiency.

Number Formatter
Script Library
Call Logging
Hold Timer

✓

Manager

Overview of performance and team tools.

Analytics & Reports
Performance Monitor
Team Collaboration
Task Management

✓

Minimalist

Just the essentials for distraction-free work.

Hold Timer
Number Formatter
Quick Actions Bar

✓

Custom

Build your own perfect workspace.

Select specific modules
Tailor to your needs

Select Features

Choose the tools you need for your daily work.

Call Logging Formatter Scripts Hold Timer Notes Analytics CRM Tasks Collaboration Quick Bar Performance Knowledge Base

Choose Your Look

Pick a theme for long shifts.

Light Mode

Dark Mode

Who are you?

Personalize your experience.

Your Name

All Set!

Your workspace is ready.

Last updated: Fri Sep 18, 2026 21:40:31 EDT